Refunds Policy
A refund policy sets the rules for how a business handles returns and repayments, including who covers any difference in value when exchange rates have moved.
With traditional payments, a refund is usually straightforward: you return what was paid. But with crypto, prices can shift significantly between the time of purchase and the time of the refund. That gap is called a foreign exchange (FX) difference, and it can result in either a gain or a loss — for you or your customer.
For example, if a customer paid 0.01 Bitcoin when it was worth £200, and they request a refund a week later when that same amount is worth £250, someone has to absorb that £50 difference. Most payment processors won’t cover it — that cost typically falls on the merchant.
That’s why having a clear refund pricing methodology matters. It means setting out in advance exactly how refunds are calculated — whether you refund the original crypto amount, the original fiat value, or something else entirely. Getting this right protects your margins and avoids disputes with customers.