Uptime SLA
Availability commitment and service level agreement
Service level agreements define platform availability commitments. Downtime directly results in lost revenue and reputational damage. Historical uptime metrics should be reviewed.
Availability commitment and service level agreement
Service level agreements define platform availability commitments. Downtime directly results in lost revenue and reputational damage. Historical uptime metrics should be reviewed.
Reliance on intermediary banks for transfers
Whether client funds are pooled or separated
Customer pays less or more than invoiced amount
Framework to prevent financial crime
Portion of funds held back for risk coverage
Frequency and timing of merchant payouts